Frequently Asked Questions

Everything you need to know about your Bella Donna shopping experience.

What is the processing time for my order?

Most orders are processed within 1-2 business days. Once your package is dispatched, you will receive a tracking number via email to monitor your delivery.

How do I ensure I choose the correct size?

We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for specific garment measurements.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale unless defective.

Do you offer international shipping?

Yes, Bella Donna ships worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How should I care for my Bella Donna garments?

To maintain the quality of our fabrics, we recommend following the specific care label instructions found inside each garment. Most of our delicate pieces benefit from cold hand washing or professional dry cleaning.